Refund and Returns Policy
At Cruise Escape, we strive to provide our customers with an unforgettable experience on the water. We understand that sometimes plans change, and we aim to make our refund and cancellation process as clear and fair as possible.
Cancellations by the Customer
Cancellation more than 30 days before the rental date: Full refund of the total amount paid.
Cancellation between 15 and 30 days before the rental date: 50% refund of the total amount paid.
Cancellation less than 15 days before the rental date: No refund will be issued.
No-shows
If the customer does not show up at the agreed time and location without prior notice, no refund will be issued.
Cancellations by Cruise Escape
In the unlikely event that Cruise Escape must cancel a booking due to weather conditions, safety concerns, or unforeseen circumstances, customers will be offered:
An alternative date, if possible, or
A full refund of the amount paid.
Bad Weather Policy
Safety is our top priority. If weather conditions are deemed unsafe for sailing by our captain or management, we reserve the right to reschedule your booking or offer a full refund.
Refund Process
Refunds (where applicable) will be processed to the original method of payment within 14 business days of the cancellation confirmation.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:
ð§ Email: info@cruiseescape.gr
